Thank you for choosing Bhalex LLC for your purchase! We hope you are satisfied with your purchase. If you are not satisfied, here is our refund and return policy.
- Return Policy
Return Period: You can request a return within 30 days of receiving the item. Returns must be made within this timeframe to ensure you receive a refund.
Return Conditions: The item must be brand new, unused, and contain all original tags and packaging. We cannot accept returns if the item has been worn, washed, or shows obvious wear. - Refund Process
Request a Refund: Please contact customer service through our website or email kirsty@bhalex.com or support@bhalex.com to request a return. Provide your order number and reason for return.
Return the Item: Our customer service will provide you with a return address (417 CHARTER OAK AVE, BALTIMORE, MD 21212). Once we receive the returned item and verify its condition, we will process your refund.
Refund Method: Refunds will be returned via the original payment method. Processing time may take 3-5 business days, depending on your bank or payment provider. - Shipping Costs
Return Shipping Costs: Unless the product is defective or incorrect, return shipping costs will be borne by the customer. We recommend using a trackable mailing method to ensure safe delivery.
Exchange Shipping Costs: For exchanges, the customer will be responsible for the shipping cost of the new item. - Exchange Policy
For exchanges, please follow the return process, return the item, and specify the item you wish to exchange it for in the email. After processing, we will exchange the item according to your request.
Thank you for choosing Bhalex LLC! We value your satisfaction and look forward to your next visit!